What Information We Collect

We gather different types of data depending on how you interact with our services. Some of it you give us directly, other bits we collect automatically.

Personal Details You Provide

• Your name, email address, and phone number when you contact us or sign up
• Business information including ABN, company name, and trading details
• Financial data necessary for transactions and account management
• Communication preferences and feedback you share with our team
• Documents you upload or submit through our platforms

Information We Collect Automatically

• Device and browser information when you visit our website
• IP address and general location data
• Pages you view and how you navigate through our site
• Session duration and interaction patterns

How We Use Your Information

Everything we collect serves a purpose. We don't hoard data for no reason.

• Processing your requests and managing your account properly
• Sending you updates about services you've signed up for
• Responding to questions and providing customer support
• Meeting obligations under Australian financial regulations
• Detecting and preventing fraud or security issues
• Analyzing usage patterns to make our services better
• Keeping accurate business records as required by law

Sharing Your Information

We don't sell your personal data. Period. But we do share information in specific situations.

Service Providers We Work With

Sometimes we need help from other companies to deliver our services. These providers might handle things like payment processing, data storage, or technical support. They only get access to what they need, and they're contractually bound to protect your information.

Legal Requirements

We'll disclose information if Australian law requires it, or if we need to protect our rights or someone's safety. This includes responding to court orders, regulatory requests, or working with law enforcement when appropriate.

Business Transitions

If novaristiq merges with another company or gets acquired, your information might be transferred as part of that transaction. We'd notify you if this happens.

Your Rights and Choices

You have control over your personal information. Here's what you can do.

• Access your data: Request a copy of the personal information we hold about you
• Correct mistakes: Ask us to fix any inaccurate or incomplete information
• Delete your data: Request removal of your information, subject to legal requirements
• Restrict processing: Limit how we use certain data in specific situations
• Opt out of marketing: Unsubscribe from promotional emails anytime
• Lodge a complaint: Contact the Office of the Australian Information Commissioner if you're unhappy with how we handle your data

How We Protect Your Information

Security matters. We use reasonable measures to protect your data from unauthorized access, disclosure, or loss.

• Encrypted connections for data transmission
• Secure storage systems with access controls
• Regular security assessments and updates
• Staff training on data protection practices
• Incident response procedures if something goes wrong

No system is completely bulletproof, but we take security seriously and keep improving our protections.

Data Retention

We keep your information only as long as necessary. That depends on the type of data and why we collected it.

Financial records get retained for at least seven years to comply with Australian tax laws. Communication records might be kept for shorter periods unless they're part of ongoing service delivery.

When we no longer need your data, we'll delete it securely or anonymize it so it can't identify you.

Cookies and Tracking

Our website uses cookies and similar technologies. These small files help the site function properly and give us insights into usage patterns.

Types of Cookies We Use

• Essential cookies that make the website work
• Analytics cookies that show us how people use the site
• Preference cookies that remember your settings

You can control cookies through your browser settings. Blocking some cookies might affect how well the site works, though.

Third-Party Links

Our website might link to external sites we don't control. We're not responsible for their privacy practices, so check their policies before sharing information with them.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a notice on our website.

The date at the top shows when we last updated this policy. Check back periodically if you want to stay informed.

Children's Privacy

Our services aren't designed for people under 18. We don't knowingly collect information from children. If we discover we've accidentally gathered data from a minor, we'll delete it promptly.